Man And Van Wembley Terms and Conditions

These Terms and Conditions apply to all bookings made with Man And Van Wembley and set out the basis on which our moving and transport services are supplied. By making a booking, the customer agrees to be bound by these terms, which are designed to make the service clear, fair, and straightforward for both parties. These terms cover the booking process, payments, cancellations, liability, waste handling, and the governing law that applies to our agreement.

Throughout this document, references to “we”, “us”, “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service. A booking may relate to removals, deliveries, item transport, collection services, or other agreed van transport arrangements. These terms are intended to work alongside any service-specific information confirmed at the time of booking. If there is any inconsistency between these terms and a written booking confirmation, the booking confirmation will usually take priority for that particular job, unless otherwise required by law.

Please read the following carefully before confirming a booking. The customer is responsible for ensuring that all details supplied are accurate, including the pickup and delivery addresses, access information, parking restrictions, item descriptions, and any special handling needs. A Man and Van Wembley service may involve manual handling, vehicle loading, unloading, and the transport of goods in a manner suitable to the items and conditions agreed. We reserve the right to refuse any booking that cannot be carried out safely, lawfully, or within the agreed scope.

1. Booking Process

Bookings may be requested by telephone, email, online enquiry, or any other channel we make available from time to time. A request for a quote does not create a booking. A booking only becomes confirmed once we have accepted the job, agreed the key details, and the customer has accepted the stated price or estimate. For a Man and Van service in Wembley, the confirmation may include the date, time slot, number of crew members, vehicle size, waiting charges, and any additional service conditions.

When making a booking, the customer must provide complete and accurate information. This includes whether the items are bulky, fragile, heavy, valuable, hazardous, or require disassembly, wrapping, or special loading methods. If any material detail is omitted or later found to be inaccurate, we may revise the price, alter the vehicle or crew allocation, or cancel the booking if the job cannot be completed safely. We may also require photographs, inventory lists, or further clarification before confirming the service.

All estimated arrival times are provided in good faith, but they are not guaranteed to the minute. Traffic conditions, access delays, prior job overruns, and unforeseen operational issues may affect scheduling. We will make reasonable efforts to keep to the agreed time window, but the customer accepts that a Wembley man and van service may be influenced by circumstances outside our control. The customer should ensure that they are ready for collection or delivery within the stated booking period.

2. Service Scope and Customer Responsibilities

The service covers only the work expressly agreed at the time of booking. Unless otherwise confirmed, this may include loading, transport, and unloading of items from one address to another. It does not automatically include packing, dismantling, reassembly, stair-carrying beyond reasonable manual handling limits, storage, cleaning, or disposal work. Any additional work requested on the day may be subject to extra charges and must be safe, lawful, and feasible within the available time.

The customer must ensure that access arrangements are suitable for the service. This includes securing permission to enter private property where needed, arranging parking where required, and ensuring that lifts, doorways, hallways, and stairs are adequate for the items being moved. If access is restricted, delayed, or prevented by the customer’s arrangements, waiting time or aborted-job charges may apply. The customer must also ensure that goods are properly packed and ready unless we have agreed to pack or prepare them ourselves.

The customer remains responsible for the legality of the goods being moved. We must not be asked to transport items that are prohibited, unsafe, offensive, or unlawful to carry. If, during the job, we discover items that are not consistent with the booking information, we may refuse to load them or may stop the service if continuing would create legal or safety risks. In such cases, the customer may still be charged for time spent, travel, or partial performance already completed.

3. Payments and Charges

Prices may be offered as fixed quotes or estimates. A fixed quote is based on the information provided at the time of booking and applies only to the agreed scope. An estimate is not binding and may change if the actual conditions differ from those described. A van and man Wembley quote may be affected by waiting time, extra items, additional stops, difficult access, parking costs, congestion charges, or additional labour requested by the customer.

Unless otherwise agreed, payment is due on completion of the service and before unloading is fully finalised, or immediately after the work is completed. We may accept bank transfer, card payment, cash, or another method advised at booking. Any deposit requested must be paid by the deadline given to secure the booking. If the deposit is not received on time, we may release the slot to another customer. All charges are stated in pounds sterling and, where applicable, may be subject to VAT or other taxes.

If additional charges arise during the job, we will, where reasonably possible, explain the reason before continuing. These may include waiting time, extra labour, congestion-related delays, stair carries, re-delivery, failed access, or disposal fees. The customer agrees to pay any reasonable additional charge that results from information supplied by the customer being incomplete or inaccurate. Late payments may be subject to recovery costs and statutory interest where permitted by law.

4. Cancellations, Amendments, and No-Access Situations

If the customer wishes to cancel or amend a booking, notice must be given as soon as possible. A cancellation fee may apply depending on how much notice is provided and whether resources have already been allocated. If cancellation occurs after the vehicle or crew have been dispatched, or if the job is cancelled on arrival, the customer may be charged the full or partial price of the booking, including travel and time costs.

We also reserve the right to cancel, postpone, or reassign a booking where operational, safety, or legal issues arise. This may include severe weather, vehicle breakdown, staff illness, unsafe access, abusive behaviour, or circumstances where the required service cannot reasonably be delivered. Where we cancel a booking without fault on the customer’s part, our liability will be limited to refunding any deposit or prepaid amount already received, unless otherwise required by law.

If we arrive and cannot complete the job because the customer is unavailable, access is denied, the items are not ready, or the property cannot be entered, the booking may be treated as a failed attendance. In such cases, charges may still apply. The customer should ensure someone authorised to approve the work is present for the duration of the job unless prior arrangements have been agreed in writing.

5. Liability and Damage

We will take reasonable care when handling items, loading vehicles, and transporting goods. However, the customer acknowledges that a Man and Van Wembley service involves manual handling and transportation risks. We are not responsible for damage caused by items being inadequately packed, already defective, improperly labelled, unstable, or unsuitable for transport in the condition presented. The customer should remove or disclose any fragile features, hidden faults, or special handling requirements in advance.

Our liability for loss or damage is limited to direct loss arising from our proven negligence or breach of contract, and only to the extent permitted by law. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If the customer believes an item has been lost or damaged, they must notify us as soon as reasonably possible and provide evidence of the issue, including photographs and a description of the item. Claims should be made promptly so that the matter can be assessed fairly. If we are found responsible, our remedy may be limited to repair, replacement, or compensation up to the value of the affected item, subject to any agreed cap or insurance arrangements.

6. Goods, Prohibited Items, and Waste Regulations

The customer must not ask us to transport items that are illegal, dangerous, or prohibited by road transport or waste laws. This includes, without limitation, hazardous chemicals, explosive materials, unlabelled fuel containers, live animals, and any item whose carriage would breach safety rules. If such goods are discovered, we may refuse to move them and may terminate the booking where necessary for safety or compliance reasons.

Where the service includes the removal of unwanted items, the customer must clearly state whether the items are to be delivered, reused, recycled, or disposed of as waste. Waste collection and disposal are subject to applicable UK regulations, including duties relating to lawful transfer, classification, and deposit of waste. We may require information about the contents and origin of waste before accepting it. The customer must not include prohibited waste, clinical waste, or materials requiring specialist licensing unless we have expressly agreed and are legally authorised to handle them.

If we are engaged to remove waste, the customer confirms that they have the right to dispose of those items and that the waste has been accurately described. We may refuse mixed or unidentified waste, and we may require additional charges for sorting, separation, or disposal at licensed facilities. The customer agrees not to present waste in a way that would cause us to breach environmental, transport, or licensing obligations. Any fines, penalties, or enforcement action caused by inaccurate customer information may be recovered from the customer where legally permitted.

7. Insurance, Access, and Property Condition

We may carry insurance appropriate to the nature of the service, but insurance does not alter the customer’s responsibilities under these terms. Any insurance claim may be subject to evidence requirements, policy limitations, exclusions, and excess amounts. The customer should consider arranging their own insurance for valuable or irreplaceable goods. We do not assume responsibility for items of exceptional value unless this has been disclosed in advance and expressly accepted by us in writing.

The customer must protect floors, walls, doors, lifts, and other property surfaces where additional protection is needed or where access conditions are delicate. If we are asked to move items through narrow or sensitive access points, the customer accepts the inherent risk of minor scuffs, scratches, or disruption that may occur despite reasonable care. We will not be responsible for pre-existing damage or wear and tear, nor for damage resulting from structural weakness or unsuitable property conditions that were not disclosed beforehand.

8. Complaints and General Provisions

If the customer has any complaint about the service, they should raise it as soon as possible so that we may investigate and, where appropriate, resolve the issue. Delay in reporting may make it more difficult to assess the facts. Any failure by us to enforce a right under these terms on one occasion does not mean that the right is waived for future occasions. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

The headings in these terms are for convenience only and do not affect interpretation. These terms, together with the booking confirmation, form the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise. A Man and Van Wembley service may involve changes to timing or scope on the day, but any variation must be agreed by both sides where practicable.

Governing Law: These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. The customer agrees that any legal proceedings will be brought in that jurisdiction.