Terms and Conditions

Man and Van Wembley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Wembley provides man and van, removal and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests the services and is responsible for payment.

Services means any man and van, moving, collection, delivery, loading, unloading, packing, unpacking or related services provided by us.

Goods means the items, belongings, furniture, personal effects or other property which are the subject of the services.

Vehicle means any vehicle used by us to provide the services.

We, us or our means the operator of Man and Van Wembley.

2. Scope of Services

We provide man and van removal and transport services, typically covering Wembley and surrounding areas, as well as longer distance moves by agreement. The exact scope of services, including any packing, disassembly, assembly or additional labour requirements, will be agreed at the time of booking and confirmed as part of the booking details.

We reserve the right to decline work that we consider unsafe, unlawful, impractical, excessively heavy or likely to cause damage to property, the vehicle, our staff or third parties.

3. Booking Process

3.1 A booking is made when you provide us with the required details of your move or transport job and we confirm acceptance of the booking. Bookings may be made in advance for a specific date and time window.

3.2 When requesting a quotation, you must provide accurate and complete information, including:

a. Collection and delivery addresses and access details, including floors, lifts or restrictions.

b. Approximate list of items or volume of goods to be moved.

c. Any items requiring special handling, such as fragile, bulky or heavy items.

d. Parking arrangements, including any restrictions or permits required.

e. Any additional services required, such as packing or furniture assembly.

3.3 Quotations are based on the information you provide. If the information supplied is incomplete, inaccurate or changes on the day of the move, additional charges may apply or we may be unable to complete the work as originally agreed.

3.4 A booking is not guaranteed until it has been confirmed by us. We may request a deposit or pre-payment to secure a booking. Where applicable, the deposit terms will be advised at the time of booking.

4. Pricing and Charges

4.1 Our charges may be calculated on an hourly rate, a fixed price or a combination of both, depending on the nature of the job. The applicable rate and any minimum charge will be specified when you make your booking.

4.2 Charges may include, where applicable, travel time, mileage, congestion or clean air zone charges, tolls, parking costs, waiting time, additional labour, packing materials and any other agreed extras.

4.3 If the move takes longer than originally estimated due to circumstances beyond our control, such as delays caused by you, building management, traffic, access issues or inaccurate information about the volume or nature of the goods, we reserve the right to charge for additional time and services at the agreed rates.

4.4 All prices are provided in good faith but may be subject to change if there are significant alterations to the booking details, government charges or applicable regulations. We will inform you of any changes as soon as reasonably practicable.

5. Payments

5.1 Payment terms will be advised at the time of booking. In most cases, payment is due in full on completion of the services on the day of the move, unless otherwise agreed in writing in advance.

5.2 We may require a deposit or advance payment to secure your booking or to cover specific costs. Deposits are generally non-refundable except where we cancel the booking without fault on your part, as outlined in these terms.

5.3 Payment can be made using accepted methods notified to you during the booking process. You are responsible for ensuring that payment can be made promptly when due.

5.4 If payment is not made when due, we may:

a. Suspend or refuse to complete the services.

b. Retain the goods until full payment, including any storage or waiting charges, has been made.

c. Charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The effective date of cancellation or amendment is the date on which we acknowledge your request.

6.2 We understand that plans may change; however, late cancellations may result in lost appointments that cannot be rebooked. Accordingly, the following may apply:

a. If you cancel with sufficient notice, we will endeavour not to charge a cancellation fee. What constitutes sufficient notice will be explained at the time of booking and may vary according to the size and nature of the job.

b. If you cancel with short notice or on the day of the move, we reserve the right to charge a cancellation fee up to a reasonable proportion of the estimated or agreed price, to cover our costs and lost business.

6.3 If you wish to change the date, time, address or scope of the services, we will attempt to accommodate the change subject to availability and practicality. Changes may result in revised pricing or additional charges.

6.4 We may cancel or postpone the services if:

a. You have not paid any required deposit or pre-payment.

b. We reasonably believe that providing the services would be unsafe or unlawful.

c. Circumstances beyond our reasonable control prevent us from attending, such as severe weather, accidents, road closures, vehicle breakdown or staff illness.

In such cases, we will use reasonable efforts to offer an alternative date or time. If we cancel without fault on your part and cannot offer a suitable alternative, any deposit or pre-payment you have made for that booking will be refunded.

7. Your Responsibilities

7.1 You are responsible for:

a. Ensuring that you are present, or that an authorised representative is present, at collection and delivery locations to supervise, provide access and sign any relevant paperwork.

b. Arranging suitable parking for the vehicle at both collection and delivery addresses, including obtaining any necessary permits or authorisations. Any parking fines or penalties incurred due to insufficient or unlawful parking arrangements may be charged to you.

c. Ensuring that the goods are properly packed, secured and ready for transport, unless packing services have been agreed. Fragile or valuable items should be clearly labelled and appropriately protected.

d. Disconnecting, defrosting and draining appliances, such as washing machines and fridges, in advance of the move, unless otherwise agreed.

e. Informing us in advance of any items that are heavy, fragile, of high value, difficult to move, or requiring special handling or insurance arrangements.

7.2 You must not ask our staff to lift or move items that are unsafe for manual handling, or to carry out tasks that fall outside the scope of the agreed services or are contrary to health and safety regulations.

8. Items Excluded from Transport

8.1 We do not transport, and you must not include in the goods, any of the following without our prior written agreement:

a. Illegal goods, stolen goods or items the possession or transport of which is unlawful.

b. Explosives, firearms, weapons or ammunition.

c. Hazardous, flammable or toxic substances, including gas bottles, petrol, oil, paints, chemicals and similar materials.

d. Perishable goods or items that may attract pests or cause contamination.

e. Animals or living organisms.

f. Cash, securities, important documents, jewellery, watches, antiques, fine art or other items of exceptional or sentimental value unless specifically agreed in writing.

8.2 If such items are included without our knowledge or agreement, we shall have no liability for any loss, damage or consequence arising from their transport or removal and may arrange for their safe disposal or return at your cost.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.

9.2 We are not liable for loss or damage arising from:

a. Your failure to properly pack, secure or protect goods, unless we have agreed to provide packing services.

b. Inherent defects, weaknesses or pre-existing damage in items, such as wear and tear, instability, or structural weakness.

c. Dismantling or reassembly of furniture or equipment, unless caused by our negligence.

d. Electrical or mechanical derangement of appliances and equipment, unless caused by physical damage due to our negligence.

e. Loss or damage to items excluded from transport under these terms.

f. Events beyond our reasonable control, including but not limited to accidents, severe weather, delays caused by road conditions, traffic, road closures or industrial action.

9.3 In the event that we are found liable for loss of or damage to your goods, our liability shall, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement of the damaged items, taking into account age, condition and depreciation, up to a reasonable overall limit for the job in question.

9.4 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of goodwill or any similar losses, arising from or in connection with the services.

9.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

10. Claims and Complaints

10.1 If you believe that any goods have been lost or damaged during the provision of the services, you must notify us as soon as reasonably possible and, in any event, within a reasonable time after completion of the move. You should provide details of the items affected, the nature of the damage or loss and any supporting evidence.

10.2 We will investigate any complaint or claim promptly and may request additional information or evidence from you. Please retain any damaged items for inspection.

10.3 Our ability to consider and resolve claims may be affected if you fail to report them within a reasonable period or where evidence has not been retained.

11. Waste and Disposal Regulations

11.1 We support responsible waste management and comply with applicable waste and environmental regulations. We are not a general waste carrier and will only remove items agreed as part of our services.

11.2 We do not collect or dispose of household rubbish, builders waste, hazardous waste or items prohibited by local waste regulations, unless specifically agreed and permitted. Any disposal of waste items will be carried out only at authorised facilities and may incur additional charges.

11.3 You are responsible for ensuring that any items given to us for disposal as waste are lawfully eligible for disposal and do not include hazardous or prohibited materials. We reserve the right to refuse to carry or dispose of items that we reasonably believe may breach waste or environmental regulations.

12. Access and Property Protection

12.1 You must ensure that there is safe and reasonable access to the collection and delivery addresses, including clear hallways, staircases and doorways. If access is difficult or restricted, we may be unable to move certain items or may require additional time and labour, which may result in extra charges.

12.2 While we take reasonable care to protect your property, such as walls, floors and doorways, from damage during the move, we cannot be held liable for minor marks or scuffs that may occur as a result of moving large or awkward items through tight spaces, unless caused by our negligence.

13. Insurance

13.1 We maintain appropriate insurance cover in connection with our business activities. The level and scope of cover may vary according to the nature of the services provided.

13.2 It is your responsibility to arrange any additional insurance you consider necessary for high value, fragile or particularly important items. You may wish to consult your household or business insurer about cover during removal and transit.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only for the purposes of handling your enquiry, managing bookings, delivering the services and fulfilling our legal and regulatory obligations.

14.2 We will take reasonable steps to keep your information secure and will not sell or share it with third parties except where necessary to provide the services, to comply with the law or with your consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, unless mandatory law provides otherwise.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of it.

16.3 These Terms and Conditions constitute the entire agreement between you and us regarding the provision of the services, and supersede any prior agreements, understandings or arrangements, whether written or oral.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.



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An Expert Man and Van Wembley Service for a Low Price

We will give you the best deals on our man and van services with the free quotes we offer. This makes your move cost effective because you only pay for the services you need and will always see the price in advance. Simply tell us what you want for your move and we will provide it. You can check the price and pass on any offer you dislike. We will give you the full support you require and customise it around your needs. For your complimentary estimate and a top move, call Man and Van Wembley today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Wembley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 67 Harrowdene Rd
Postal code: HA0 2JQ
City: London
Country: United Kingdom

Latitude: 51.5585510 Longitude: -0.3044720
E-mail:
[email protected]

Web:
Description: Finding prompt and efficient man and van services throughout Wembley, HA0 at affordable price is not an easy task. Look no further! Call us today!
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